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Welcome to Soraqo.com. We are committed to providing a smooth and reliable shopping experience across Pakistan. Please read our shipping and return policy carefully.

Shipping Policy

Delivery Charges
Delivery charges range between PKR 200–300, depending on your location.

Free Delivery Offer
We may offer free delivery on selected orders or when purchasing more than one product.

Order Processing Time
All orders are processed within 1–2 working days after confirmation.

Delivery Time
The estimated delivery time is 3–6 working days across Pakistan. Delivery times may vary depending on your location and courier service.

Return & Refund Policy

Return Conditions
We accept returns under the following conditions:

• Product is damaged

• Wrong product is delivered

Customers must request a return within 2–3 days of receiving the order.

Return Process
To request a return, customers must contact us via WhatsApp and provide necessary details or proof (such as product images).

Refund & Exchange
Customers can choose between refund or exchange, depending on their preference.

Refund Time
Refunds are processed within 2–3 working days after the returned product is received and verified.

Return Shipping Charges
Customers are responsible for paying the return shipping charges.

Non-Returnable Items
Currently, all products are eligible for return under the conditions mentioned above.

Contact Us

If you have any questions regarding shipping or returns, feel free to contact us via:

• WhatsApp

• Email

We are always here to help and ensure your satisfaction.

Last Updated: July 2026